Cancellation Policy
Within 24 hours from the time of order placement the customer may request its cancellation by sending an e-mail to COCO-MAT Farms’s Online Orders’ Department: COCO-MAT Farms: info@cocomatfarms.gr. Within this time limit, the order will be cancelled.
After the delivery of the order, the customer is entitled to return the products within 14 calendar days from delivery by sending a relevant statement, to the address:
COCO-MAT Farms
165 Tatoiou Str
Kifissia – Athens
PC 145 64
or by e-mail:
Online orders with a “bank account deposit” payment method must be paid within 10 calendar days from the day of the order. If the payment time passes, the order is automatically cancelled.
The delivery expenses for the return of the products will be incurred by the client. The products returned must be accompanied by the prototype invoice or receipt of payment. Within 14 days from their receipt by COCO-MAT Farmsand if they have not suffered any damages or deteriorations, COCO-MAT Farms will refund the customer with the amount of the returned products’ value, with which the customer has been charged (with the exception of supplementary costs, incurred because of the customer’s selection to use other than the cheaper typical means of delivery, which COCO-MAT Farmsoffers) using the same means of payment used by the customer for the initial transaction (unless the customer has agreed upon something different than that).
If the returned product has suffered damages or deteriorations by the customer’s fault or its value has been deteriorated by means of handling, which was not necessary for the specification of the nature, the characteristics and the operation of the products, COCO-MAT Farms will estimate the value of the damages and the extent of the value deterioration and in case that COCO-MAT Farms is obliged to proceed with the refund of the customer, the adequate amount of the damage will be deducted by the total amount of the refund.
If a product is defective or does not fully satisfy you, please contact first COCO-MAT Farms ustomer’s service department by email to the address info@cocomatfarms.gr
145 64 – Kifissia
Athens – Greece
REGISTRATION NUMBER: 163880339000